Salesforce.com, Inc. focuses on customer relationship management (CRM) technology. The Company’s Customer 360 platform delivers a source which connects customer data across systems, applications and devices to help companies sell, service, market and conduct commerce from anywhere. It focuses on cloud, mobile, social, analytics and artificial intelligence (AI), which enables companies to transform their businesses. It also enables third parties to use its platform and developer tools to create additional functionality and applications that run on its platform. Its customers use its Sales offering to store data, monitor leads and progress, forecast opportunities, gain insights through analytics and relationship intelligence and deliver quotes, contracts and invoices. Its helps to connect their service agents with customers across any touchpoint. It also helps its customers resolve routine issues with predictions, recommendations and chatbots across digital channels.